FAQ

You can reach us by email at [email protected], by phone at +961 81 115 057, or through the Contact page. You can also follow us on Instagram, Facebook and Pinterest at hamidgroupsal.

We work with jewelry designers, ateliers and crafters. For bulk or wholesale enquiries, please contact us at [email protected].

Use the Track Order page and enter your order number to see the latest status of your delivery.

Yes, within the period stated in our Return Policy and provided the items are unused and in their original packaging. Please see our Return and Refund Policy pages for full details.

Yes. Our Swarovski crystals and fancy stones are genuine, and all our beads and components are hand-picked for quality and authenticity.

Orders are usually processed within a few business days. Delivery time then depends on your area. You will be notified once your order is on its way.

Yes. We deliver across Lebanon. Shipping costs and estimated delivery times are calculated at checkout based on your location.

We accept Cash on Delivery as well as the secure online payment options shown at checkout. You can also pay using your wallet balance if available.

Browse our collections, add the items you love to your cart, then proceed to checkout. Enter your delivery details, choose a payment method, and confirm your order. You will receive a confirmation once it is placed.